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General Manager Role & Responsibilities 

The General Manager is responsible for the successful leadership and management of the organization according to the strategic direction set by the Board of Directors. 

Primary Duties and Responsibilities 

The General Manager performs some or all of the following: 


  • Participate with the Board of Directors in developing a vision and strategic plan to guide the organization 
  • Identify, assess, and inform the Board of Directors of internal and external issues that affect the organization
  • Management – able to structure and monitor a team, instill values and cross train so that each person and each task is viewed with the importance they deserve. 

Operational planning and management 

  • Fulfill and engage in practices consistent with the Society’s vision and mission statement.  
  • Cultivate, promote and further the philanthropic contributions and activities of the Society. 
  • Draft HR policies and ensure they are trained and reinforced to Supervisory Staff and employees

Program planning and management 

  • Ensure that the programs and services offered by the organization contribute to the organization’s mission and reflect the priorities of the Board 
  • Oversee the field of play management, including tournaments, league play, and marquis events. This may include overseeing the activities of project managers for various events 
  • Oversee and collaborate with the Bullpen Bar and Grill Manager to optimize revenue, customer satisfaction and park visitor experience.

Human resources planning and management 

  • Recruit, interview and select staff that have the right technical and personal abilities to help further the organization’s mission 
  • Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review

Financial planning and management 

  • Oversee cash management and financial procedures including collections and receipts of funds (and policies therein), payments, purchase orders, signing authorities, refund policies, ect.  



The ideal candidate will hold a Bachelors or Master’s Degree in a related field of Sports Management or Recreational Management. They will have worked in this field for a minimum of two years, and have enthusiasm and energy to build a culture of excellence. They will be fully available to work a flexible schedule, knowing that our primary customer base attends on weekends and evenings.  

Knowledge, skills and abilities 

  • Knowledge of leadership and management principles as they relate to non-profit/ voluntary organizations 
  • Knowledge of all federal and provincial legislation applicable to voluntary sector organizations including: employment standards, human rights, occupational health and safety, charities, taxation, CPP, EI, health coverage etc… 
  • Knowledge of current community challenges and opportunities relating to the mission of the organization

Proficiency in the use of computers for: 

  • Word processing 
  • Financial management 
  • E-mail 
  • Internet

Personal characteristics 

The General Manager should demonstrate competence in some or all of the following: 

  • Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency. 
  • Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities. 
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization. 
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities 
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Working Conditions 

  • General Managers usually work in an office environment, but the mission of the organization may sometimes take them to non standard workplaces. 
  • General Managers work a standard work week, but additionally will often work evening, weekends, and overtime hours to accommodate activities such as Board meetings and representing the organization at public events. 



Commensurate with experience $52,000-$62,000 annually + full benefits. Salary will increase with the growth of the organization.

Please submit your CV to info@softballcity.bc.ca

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